This short and interactive Customer Service for All course is ideal if you want to deliver excellent standards of customer service to your customers through inclusive practice. This will assist you in your day to day work, even if customer service is not your main responsibility.
The course is designed to explore the fundamental requirements for excellent customer service for a diverse customer base and focuses on an understanding of the local economy and customer needs. It will support and empower frontline visitor economy staff to understand the basic legal and customer service implications of offering inclusive and adaptive customer service to all. This will particularly include considerations of cultural, faith, hidden disabilities (e.g. autism, dementia), LGBT and transgender differences.
Additionally, you will be provided with practical tips and guidance on how to deal with customer queries and problems as well as how to enhance and improve the service you offer. You will develop your knowledge of the local economy and organisations and how the principles of excellent customer service affect them.
Thursday 5th November
Thursday 16th November 9.30 – 12.30